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Feature Settings

You can display some statistical views that help you manage agents. You need an Interaction Supervisor Plug-In: Workgroup license to configure which statistics appear in these views. You can use these views with a default selection of statistics which does not require a Supervisor license.

This application setting gives CIC explicit permission to use your Supervisor Plug-In license to enable you to configure the statistics in these views.

In the Applications Settings dialog box, click Features.
Select the Enable supervisor features check box.