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Change Your Workgroup Activation Status

Requirements: You need the Activate self Access Control right for the selected workgroup to change your workgroup activation status. You also need to be a member of that workgroup. Finally, the workgroup must be configured as Active and also have an ACD queue.

In order to receive an ACD workgroup call, you must be logged onto the CIC client, have your workgroup activation status set to Active, and set your status to an "Available" type.

To change your workgroup status:

Click the Workgroup Activation button in the My Status section to display the Workgroup Activation dropdown list where you can select or clear activation status check boxes for the workgroups to which you belong.

Click the activation icon (green check mark or red X) next to the name of the appropriate workgroup in the Workgroup Statistics view.